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IT/Office Administration

Desktop Support Technician

Posted on: July 19, 2021
Salary: Based on Experience

Department: IT/Office Administration

Reports To: Director of IT

Position Type: Full Time/Salary

Benefits: Health Insurance, 401k Match, Vacation, Continuing Education, Bonus Opportunity

Location: Pogue Construction Company, McKinney, TX

 

Experience: One-year of technical support experience

Education: High School Diploma required. Associated or bachelor’s degree preferred. Relevant certifications such as CompTIA or Microsoft preferred.

Summary of Position: Pogue Construction’s Desktop Support Technician will work across a broad range of technologies and multiple areas of the business to support current projects, IT incidents, and IT requests. The Desktop Support Technician will respond to IT requests via phone, email, or in person and provide solutions in technical and nontechnical terms.  This person will be responsible for assisting in current IT initiatives and maintaining company computer and hardware devices in accordance with company standards.

Primary Responsibilities:

  • Support and maintain company computer and hardware devices (e.- printers, scanners, mobile/smart phones) related to desktop infrastructure in accordance with company standards
  • Assist and participate in current and new IT projects across multiple departments
  • Provide or schedule routine maintenance for hardware
  • Assist in identifying and resolving technical issues
  • Provide advice and guidance to colleagues regarding technical computer related incidents
  • Ensure that work is carried out within agreed service levels and in accordance with company guidelines

Required Skills/Expectations:

  • Working knowledge of desktop and laptop computers, printers, mobile devices (phones and tablets) and some network devices
  • Working knowledge of help desk/desktop support process and procedures
  • Working knowledge of Windows 10 and Apple operating systems
  • Basic understanding of networks and connectivity
  • Advanced trouble shooting/problem-solving skills
  • Ability to establish credibility at all levels both inside and outside of the organization
  • Ability to work independently and as part of a team
  • Excellent language and communications skills

Candidate Requirements:

  • Ability to travel to job sites to provide technical support
  • Ability to lift and carry up to 40lbs

 

Pogue Construction is an Equal Opportunity Employer.
Please submit your resume, cover letter and salary requirements for consideration via:

hshelton@pogueconstruction.com

Telephone: 972.529.9401
Mail: Pogue Construction
Attn:  Hayley Shelton Hobson
1512 Bray Central, Suite 300
McKinney, TX 75069

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